I guess I should make a few things clear before we scroll any further down this page. As you know I work as Technical Support Representitive for a National ISP, and like any employee, over time you develop a unique vocabulary that only yourself and coworkers understand. Let me give you a few terms and definitions so that there will be no misunderstandings.
Term |
Word I Use |
Definition |
user |
luser |
a caller requesting help or service |
technical support representitive |
TSR |
me, the voice on the other end when you request service or need help |
user on hold |
stuck in the que |
a caller waiting to talk to a human tsr |
The questions......
So You Say You Have A Better Story That Happened To You ? (Remember, It Has To Actually Have Happened To You) Email Me And If I Think It Is believable I Will Post It Here.
